WELCOME TO BEING THREADS FAQ

What should I do if my payment fails?

In case there is a failure in payment, please retry and keep the following things in mind: Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process. If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at beingthreadsofficial@gmail.com.
How can I get my order delivered faster?

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we start offering such a service and your area pincode is serviceable, you will receive a communication from our end.
I wish to add few more products in my order. Will it be possible?

Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.
Why can’t I see the Cash On Delivery (COD) option?

If the Cash On Delivery (COD) option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).
How do I know if my order was placed successfully?

Once you successfully place your order, you will receive a confirmation email & SMS/Whatsapp with details of your order and your order ID. You’ll receive another email & SMS/ Whatsapp once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!
How long will it take for my order to be delivered?

Orders in India, once shipped, are typically delivered in4-5 business days in metros, and 5-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
Are there any additional shipping charges?

Being Threads provides FREE shipping for all orders. Shipping is free for all Members.
In case I return the products, will the COD/Shipping/Gifting charges be credited back?

No. These are charges applicable each time an order is placed and are non-refundable.
The product I want to return was bought on discount. Will I get refunded the full amount?

No. You will only receive the exact amount paid for the product.
What are the terms of the exchange policy?

You can apply for an exchange for your order within 30 days after an order has been delivered. We have a reverse pick up facility for most pin codes. Exchanges can only be done for the same products in a different size. It cannot be exchanged for another design in the same product category or against any other product across our website/app. If there is a manufacturing issue, or if you have any other query regarding this, you can email us on beingthreadsofficial@gmail.com. Gift wrapping charges are non-refundable and we will not be able to gift wrap any exchanges requested. To maintain strict hygiene standards of our products, we do not accept exchanges on our product categories, including but not limited to masks, boxers, shorts, sweat-activated t-shirts and socks. Being Threads may, at its discretion and without prior notice, change the products or categories to which this policy would apply.